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Privacy Policy

Pacific Capital International Pty Ltd (ABN 24 604 034 693) and its related companies, including subsidiaries and related companies that may be formed in the future and which provide you a copy of, link to or direct you to this Privacy Policy (collectively in this Privacy Policy referred to as “Pacific Capital”, “we”, “us”, “our” or “our companies”) respect the privacy of your personal information. We are bound by and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles under that Act (“Privacy Act”), as amended from time to time.

This Privacy Policy sets out the manner in which we handle and manage all personal information we collect about you as a customer, supplier or visitor to paccap.com.au (“our website”) or person making an enquiry directed to us, whether such information is provided to us by you or a third party and whether via the internet, in person, over the phone or otherwise.

By providing your personal information to us, making enquiries of us or using any of our services, you consent to the collection, use and disclosure of your personal information, as that term is defined in the Privacy Act including any sensitive information we collect about you and your name, address, email address, copy of your identification documents and any other personal information you give us or which we otherwise collect about you (“personal information”), in accordance with and for the purposes set out in this Privacy Policy.

The types of personal information we collect
 

Except as expressly noted in this Privacy Policy, we will not collect, use or disclose your sensitive information (such as information relating to race or ethnicity, criminal record, religious beliefs, sexuality and health information) unless such is necessary for us to perform our services or unless we are permitted or required by law or a court or tribunal order to do so.

How we collect your personal information

We collect personal information that is necessary for our business activities and in order to provide and develop our services.  We may do this in a number of ways, including:

(a) directly from individuals, when you provide it to us or our agents or contractors (including verbally or through email communication);

(b) when you complete any forms, applications or use any ‘contact us’ page on our Website;

(c) from publicly available resources;

(d) by analysing records of your use of our services and Website; or

(e) through other methods for collecting information.

When you visit our website we may also obtain de-identified/anonymous information from your computer, without your knowledge, through the use of cookies. A cookie is a piece of information that is put out by our web server and stored on your computer. It does not identify you or give us access to your computer but it does enable our computer to recognise your computer each time you visit any of our websites and provide certain statistical information. You can set your computer not to accept or store cookies if you wish. 

Regardless of how we collect your personal information, we will handle it in accordance with this Privacy Policy and the Privacy Act.

What we use your information for

 

We will generally collect, hold, use and disclose your personal information only for the purposes set out in this Privacy Policy or, otherwise, which we notify you of at the time of collection, permitted secondary purposes and as permitted or required by law or court or tribunal order.

These purposes are:

(a) facilitate the provision of products and services;

(b) address or respond to any requests;

(c) inform customers of existing and proposed products and services;

(d) better understand customer needs;

(e) develop and improve the quality and scope of the services Pacific Capital provides;

(f) seek feedback; and

(g) any other purposes identified at the time of collecting your personal information.

 

If you decide that you no longer wish to receive direct marketing communications from us you may contact us using the details noted under “Our contact details” below.

 

Disclosure of personal information

 

We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.

We also may disclose your personal information to:

(a) others in accordance with a request made by an individual;

(b) related companies and business partners; and

(c) persons engaged in providing us with professional, business, technology and corporate services, when reasonably required.

When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.

Unless you consent, we otherwise will not disclose your personal information to third parties.

We will only send your personal information outside Australia:

(a) if authorised to do so by law;

(b) for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or

(c) if consent is given to us doing so.

 

In the course of Pacific Capital’s ordinary business operations Pacific Capital does not disclose personal information to offshore third parties, however Pacific Capital uses a cloud-based software system to store your personal information, and as a result some of your information may be held overseas.

We will not disclose your personal information to a third party for any other purpose, unless required or permitted by law or a court or tribunal order to do so. 

Access, update and correction of personal information 

We take reasonable steps to ensure that any personal information held by us about you is accurate, complete and up-to-date. However, we require you to advise us of any changes to your personal information.

You may request access to your personal information at any time by contacting us using the details noted under “Our contact details” below, including for the purpose of correcting or updating that information. There is no charge for making such a request or providing you access to your personal information. We will respond and deal with your request within a reasonable period of time from the time it is made.

If we refuse to provide you access we will provide you with a written noticed that outlines the reasons for the refusal.

Security of personal information 

We take reasonable steps to protect your personal information from misuse, interference, loss and from unauthorised access, alteration and disclosure. However, our data protection measures are not a guarantee of the security of your personal information. You must also take care to protect your personal information. Please notify us as soon as possible if you become aware of any security breaches.

Third party websites

Our website may contain links to the websites of other entities. If you click the links to other entities’ websites you should read their privacy policy to find out how they handle your personal information when you visit their site. We do not accept any responsibility or liability for the privacy of your information, including your personal information, on any other website and we have no control over (or responsibilities for) the privacy practices of those entities.

Changes to this Privacy Policy

We may, from time to time, update this Privacy Policy so please ensure you review it periodically for changes. If any changes are significant or substantial we will either advise you in writing or post a message to that effect on our website.

Your continued use of our services and/or our website, requesting our services or the provision by you of further personal information to us (directly or through an authorised person) after this Privacy Policy has been revised will be deemed to be your acceptance of the revised Privacy Policy.

What if you have a complaint?

If you wish to make a complaint about an alleged breach of this Privacy Policy or the Privacy Act by us please contact us by using the contact details below. Our Executive Director will investigate the issue and determine the steps, if any, to be taken to resolve the complaint. Pacific Capital will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner. We will notify you in writing if we require any additional information and also of the outcome of the investigation. If you are dissatisfied with the outcome of our investigation you may make a formal complaint to the Office of the Australian Information Commissioner (“OAIC”) whose contact details can be obtained from the OAIC website noted below under “Further information”.

Our contact details

If anyone wishes to exercise a right to opt-out of receiving our marketing materials, or if any person has any questions or concerns about this Privacy Policy, privacy issues or queries or our information practices, please contact us at email us or by phone on 02 8222 8500 


Further information

For further information about the Privacy Act or to make a complaint to the Privacy Commissioner, please see the website of the OAIC at www.oaic.gov.au.